What Is Really Good Customer Service?

I was in deep thought today, taking a moment to think about really good customer service. First of all, does it exist? If it does not exist, can it exist? I ponder these questions as I begin to analyze what it takes in creating 'really good customer service'. It's kind of like a recipe for a cake. In all cases, while you can bake a cake without using the best products or cheaper brand items, you can cerntainly taste the difference when you invest a little bit more money to buy better products. My recipe for really good customer service. The ingredients - 2 parts a really good company, 1 part really good employee, 2 part really good supervisor, 1 part really good manager, 1/2 part really good co-workers and 1 part really good paycheck. If you use these ingredients, you'll bake the most delicious cake you've ever tasted. Now, there all sorts of varying degrees of each of the ingredients, but you get the idea. Isn't it interesting that someone will always wonder why their customer service department is so awful. I am quick to think, isn't it obvious? But, I guess not. If it were we'd probably all be celebrating 'really good customer service'.