Thursday, December 11, 2008
Does The Internal Customer Contribute To Your Salary?
When you think about customer service, often you think of the person for whom you provide a service or product. You can more easily make the correlation that this person directly contributes to your salary. This person aka, the customer -the external customer. What about the internal customer? You, the worker, your co-workers, your supverisors and managers. You're all internal customers. Does the internal customer contribute to your salary? I say YES! What makes you an internal customer? Let's think about this for a second or two. When you analyze this from the perspective that we're all customers. I guess it could be stated that we're all internal customers in the big job of life. Well, with that in mind, think about yourself as a person seeking a service or product. We all want the most bang for our buck as a consumer. This is no different in your working life. We're all seeking the same journey, success, riches and happiness. Does this mean that we must get what we want first, before we're able to meet the needs of others? Somewhat like the old 'pyramid of needs'! Making sure you, the internal customer, have your needs met and perhaps you'll be a better customer service rep.
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2 comments:
i think your comments are very captivating please keep up the good work
because customer service is important.
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