THE PERSONALITIES OF CUSTOMER SERVICE

It's always interesting to me how many different types of personalities actually work in customer service. It would be great to just make a carbon copy of the most perfect representative and just duplicate him or her at will. Instead, we're filled with a world of all different kind of representatives who represent a wide cast of entertaining characters. Many are identifiable, with whom we can all relate. I've worked with the 'Sybil' representative, he's the rep. who has several conversations ALL with himself, while on calls with customers, but without the customer's participation. You can just imagine the customer is kind of sitting there waiting until the conversation ends, or a good chance to jump in. How about the "drill sergeant" rep., he's the one who speaks in a deep deep voice that just sounds like he's ordering the customers to do whatever he wants, 'A-TTEN-TION!" I've also been 'on trial' with the "prosecutor", she's the rep. who asks customer, 'do you swear to tell the truth, and only the truth..", you know the rest. What about the rep. who gives the longest introduction you've ever heard, it kinda of brings to mind the Declaration of Independence and finally ends with ".. and now, how may I help you in the United States of America?" What's that about? It's not always something that is necessarily a negative trait. How about identifying the personality types that many of the reps. have. I've met the "mommy" rep., she's the one who has to ask the customer, at the end of each question, "okaaay?". You can almost hear the representative on the phone. patting the customer on the head as she's speaking. My personal favorite is the rep. who is nicknamed, 'rainman'. He's the representative that's talking and you can't understand anything this person is saying until they've reached the end to thank you for calling. Well, the next time you're in the position of the customer in 'customer' service, identify the personality of the 'service'.